Technical Account Manager (REQ #R411)

Treasure AI:

Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action.

Furthermore, Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

Role & Responsibilities:

• Design, implement, and optimize enterprise customer data platform solutions by providing advanced technical account management, solution architecture, and implementation support for customers and strategic partners.

• Serve as the technical authority for the customer data platform, acting as the primary escalation point for complex technical challenges faced by customers and partners.

• Guide overall solution architecture and system design, including data connectivity, ingestion patterns, and integration approaches across customer environments.

• Design, implement, and optimize ETL/ELT data pipelines and data models to support customer use cases, analytics, and reporting requirements.

• Lead technical deep-dive sessions, workshops, and knowledge-transfer activities to enable customers and partners on platform capabilities, configuration, and best practices.

• Proactively monitor and assess customer environments to identify performance, scalability, and data-quality issues, and recommend technical remediation and optimization steps.

• Develop, document, and maintain technical artifacts, including solution architecture diagrams, implementation guides, and best-practice playbooks for recurring use cases.

• Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and collaborating with cross-functional teams to ensure successful implementation of complex use cases.

• Prepare and deliver regular technical status updates, findings, and recommendations, clearly communicating complex technical concepts to both technical and non-technical stakeholders.

• Evaluate new platform features and related technologies, remain current on product enhancements, and provide guidance on their applicability to customer and partner implementations.

• Participate in customer and partner implementation projects as a hands-on technical contributor, including platform configuration, integration setup, testing, and validation of end-to-end solutions.

Job Requirements:

• Professional experience must include: Managing technical programs or projects in data‑driven

• SaaS environments; Leading cross‑functional teams using Agile/Scrum methodologies;

• Customer data platforms (CDP) or digital experience platforms (DXP), including data strategy, deployment, and optimization for enterprise customers; SQL; Cloud data platforms (e.g., BigQuery, Snowflake, GCP/AWS);

• Building and optimizing ETL/data pipelines, analytics, and reporting dashboards;

• Leading large‑scale system re‑platforming or migration initiatives.

Physical Requirements:

Working out of the Mountain View, California office according to our “Global Hybrid Working Policy.” 

Travel Requirements:

25% domestic/international travel to client sites.

Perks and Benefits (US):

Our benefit package showcases our culture of care and empathy with

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)

• Competitive compensation packages

• Company paid life insurance 3x salary

• Company paid short- and long-term disability coverage

• Retirement planning (401K) with 4% company match

• Restricted Stock Units (RSU)

• Flexible Time Off (FTO)

• Up to 26 weeks paid parental leave including a post-partum night nurse

• Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.

Our Dedication to You:

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters:

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!

This description captures the core of the role today. As we adopt AI and new ways of working, responsibilities may evolve, and we encourage team members to take initiative, lean into change, and help expand the impact of their role beyond what’s listed here.